Customer Service Representative

This Position

We are looking for an experienced Customer Service Representative to manage customer queries. Do you love talking on the phone?  Are you a people person?  Detail oriented? Then join us as our next fantastic Customer Service Representative.

Our Company

Fix & Flow is a family owned plumbing service and repair company serving Atlanta since 2011. We are a lifestyle company that strives to provide work life balance. We believe building lasting relationships with our employees and customers is key to success. Currently, we are actively seeking dedicated team members to join our family and grow with us.

Responsibilities

• Answer the phone promptly and professionally
• Maintain a positive, empathetic, and professional attitude toward customers and coworkers at all times
• Respond promptly to customer inquiries
• Be familiar with company, policies, products, and services to independently answer customers’ questions
• Communicate clearly, precisely, and in a friendly manner
• Take and deliver messages appropriately and follow up
• Call customers to schedule appointments
• Alert manager quickly to significant customer issues
• Resolve or escalate customer complaints or issues as needed
• Be a champion of the customers to our company by ensuring customer satisfaction and professional customer support

Requirements

• High school diploma/GED
• Call center experience preferred
• Good record keeping skills
• Good interpersonal skills and patience
• Good communication skills
• Must pass drug screen and background check
• Computer skills (prior experience with ServiceTitan preferred)
• Self-starter, motivated, and willingness to learn

Benefits

We offer competitive pay based on the level of experience, 401K, health and vision insurance, holiday pay, paid vacation, and other benefits.