Dispatch Service Representative

This Position

We are looking for an experienced Dispatch Service Representative to be the hub of our company and bridge the gap between the office and the field. As a dispatcher, you will maximize job opportunity by driving the right tech to the right call. If you are a multitasker, organized, and analytical, we

Our Company

Fix & Flow is a family owned plumbing service and repair company serving Atlanta since 2011. We are a lifestyle company that strives to provide work life balance. We believe building lasting relationships with our employees and customers is key to success. Currently, we are actively seeking dedicated team members to join our family and grow with us.

Responsibilities

Understand the skills, strengths, and weaknesses of the field technicians and dispatch work orders accordingly based on job opportunity and ability of the technician
Provide all necessary information to field technicians to ensure quality customer experience
Contact customer prior to dispatch to ensure their presence via phone or e-mail
Answer the phone professionally to back up the Customer Service Representative
Be familiar with company, products, and services to answer questions without consulting others
Communicate clearly, precisely, and in a friendly manner
Record and report the service calls
Update customers throughout the day on the technician’s progress
Follow up on all work orders with technicians and customer to ensure proper handling and completion of work order
Perform other duties as assigned

Requirements

High school diploma/GED
Prior dispatch experience preferred
Good record keeping skills
Highly organized and analytical
Strong communication skills
Computer and software savvy
Must pass drug screen and background check
Ability to adapt quickly to changing priorities
Positive attitude
Ability to multitask and stay calm in stressful situations
Basic plumbing knowledge preferred
Self-starter, motivated, and desire to learn

Benefits

We offer competitive pay based on the level of experience
401(k) benefits
Health insurance
Vision insurance
Holiday pay
Paid vacation
and other benefits.

Apply Today

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