Dispatch Service Representative

This Position

We are looking for an experienced Dispatch Service Representative to be the hub of our company and bridge the gap between the office and the field. As a dispatcher, you will maximize job opportunity by driving the right tech to the right call. If you are a multitasker, organized, and analytical, we want you as our Dispatch Service Representative.

Our Company

Fix & Flow is a family owned plumbing service and repair company serving Atlanta since 2011. We are a lifestyle company that strives to provide work life balance. We believe building lasting relationships with our employees and customers is key to success. Currently, we are actively seeking dedicated team members to join our family and grow with us.

Responsibilities

• Understand the skills, strengths, and weaknesses of the field technicians and dispatch work orders accordingly based on job opportunity and ability of the technician
• Provide all necessary information to field technicians to ensure quality customer experience
• Contact customer prior to dispatch to ensure their presence via phone or e-mail
• Answer the phone professionally to back up the Customer Service Representative
• Be familiar with company, products, and services to answer questions without consulting others
• Communicate clearly, precisely, and in a friendly manner
• Record and report the service calls
• Update customers throughout the day on the technician’s progress
• Follow up on all work orders with technicians and customer to ensure proper handling and completion of work order
• Perform other duties as assigned

Requirements

• High school diploma/GED
• Prior dispatch experience preferred
• Good record keeping skills
• Highly organized and analytical
• Strong communication skills
• Computer and software savvy
• Must pass drug screen and background check
• Ability to adapt quickly to changing priorities
• Positive attitude
• Ability to multitask and stay calm in stressful situations
• Basic plumbing knowledge preferred
• Self-starter, motivated, and desire to learn

Benefits

We offer competitive pay based on the level of experience, 401K, health and vision insurance, holiday pay, paid vacation, and other benefits.